“Indicated is that Sally has had several change in managers, this not only causes confusion to associates, but also to the job the associates feel they are entitled to.” (Managing Hospitality, Pg 52)
Sally doesn't seem as if she is taking change well. The problem here consists of her getting new managers and not being adaptable to change. It may be an issue in the chain of command in which Sally may not benefit contacting upper management first because they may refer her to talk to the manager she has a problem with first. Most management is open door policy.
“Indicates that Aging in the work force may become a problem with baby boomers.” (Managing Hospitality Pg. 35)
This may be exactly what is happening to Sally in reference to her not keeping up with the times. Baby boomers are learning technology very slowly and the younger people are more fast and efficient because of new technology in today’s society. This generation is introduced to technology pretty much when we are born. Baby boomers didn’t even have technology. I think the baby boomer generation needs to step it up or they will lose their jobs. On the other hand the current generation needs to remember the old ways also!
“Seniority rules are legal as long as others are not discriminated against.” (Managing Hospitality, Pg. 31)
I believe Sally has seniority at her job, but is being overlooked, because she isn’t relating to company change and new innovation. I think if she could adapt to change better then she could benefit from having seniority!
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