"The First step in any training program is to asses the need for training"(Managing Hospitality, pg. 190)
In the movie 9 to 5, the Consolidation company manager Mr. Hart didn't even evaluate if there was a training program offered nor even cared. Mr Hart was just interested in benefitting his personal physical pleasures at the job. The three woman implemented a new atmosphere, job share program, and daycare. Implementing the job share program was a great and easy way to cross train the new employees. Violet the Supervisor designed a program that benefitted the employees and the company. I believe she noticed what could be changed and took action. She assed that people would work more shifts if they were available. People would go to work if they had a day care for their children.
"Effective training programs do not create themselves"(Managing Hospitality, pg. 196)
Mr. Hart didn't create or try to create any kind of training program within the new associate, he just yelled at her and told her to clean up her mess and that she was stupid. Had the new employee had proper training on the xerox machine she wouldn't have been belittled or have made such a mess. A simple job can be harder than someone thinks, but no job is impossible as long as you have instruction.
"Job rotation involves moving trainees from one job to another"(Managing Hospitality, pg. 205)
Moving Mr Hart to Judy's position would help him understand that she is human too. Learning the copy machine may be surprisingly hard for him as well! Just because he is higher up doesn't mean he can do everything. Violet knows everything there she should be training the employees and Mr Hart or anyone else whom advances within the company. Job rotation would help others learn and emphasize with one another on a business level of job skill.
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